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Entries in design (63)

Monday
Mar082010

Mobile Optimized Sites

I did a poll a while ago addressing the question of what devices people used during a typical day to do their e-mail.  The results were reported here and showed that 38.2 percent used their SmartPhones.  Given the dramatic increase in the use of SmartPhones, it becomes important to address the issue of website design.  Websites are normally designed to be accessed with a computer, a notebook, netbook, or desktop computer.  However, SmartPhones now have browsers that are capable of rendering full websites albeit in a rather reduced space.  It is pretty easy using touch gestures to increase the size of a part of the site that you're interested in and, in fact, you can also use a double-tap on the screen to resize a particular column for better viewing.  I normally do the latter on multi-column sites so that I can read the substantive column.

The issue arises then of whether developers of websites should provide mobile optimized versions of their sites and, if so, should the mobile version come up automatically when the site is accessed by a mobile device or should the user be given a choice by bringing up the normal site and including a button for accessing the mobile version?  I've changed my mind several times myself as to which of these I prefer.  If you're accessing this site with a mobile device, you'll know that I've already implemented the automatic launching of a mobile optimized version of the site.  

Please let me know whether you prefer sites to automatically launch a mobile version of the site, whether they should launch the normal site and give the user the option via a button of launching the mobile optimized version, or do you think sites are fine as they are and don't need mobile optimized versions?  I'd greatly appreciate it if you would leave a comment describing your preferences.

Saturday
Mar062010

Moved Site to SquareSpace

My site has been on Blogger since October 17, 2006 and I've been really pleased with it as a blogging platform. I hear people snickering when Blogger is mentioned much like they do when people mention Hotmail, Razr, or MS-Bob. These products work perfectly well but they're not fashionable.

I pride myself in seeing the value in products and not necessarily simply moving with the fashion for its own sake. However, I do move when I see value in a new product. I've just done that with my blog. Although I was happy enough with Blogger, the added features and design of SquareSpace won me over.

I'm writing this post using the SquareSpace iPhone app. It's really slick! I also like the fact that I can design and build an entire site not just a blog using SquareSpace. I've heard the commercials on many of the podcasts I listen to and I also recently recommended it to my son.

I have more to do on the site and more to learn but I've been really pleased with SquareSpace thus far. The only aspect of SquareSpace that is inferior to Blogger, other than the price of course, is the image handling in the editor. I'd love for that feature to be on parity.

I must also apologize for the use of Flash in the podcast player used on the site.  It is the only player currently available from the hosting service I use for my podcasts.  As soon as I find a non-Flash version, I'll make the change.  My goal is to be 100 percent Flash free on the site.

I'd appreciate any thoughts and feedback you may have on the new site.

Monday
Mar012010

Should Product Design Solve Problems?

I regularly hear and read people say that what companies need to do in order to be successful is to understand the problems people are having and solve those problems with their products. This becomes solving the business problem in a commercial setting and solving the customer's problem in the consumer space. The solution is problem solving.

It seems to me that this is like saying that health is all about getting rid of illness and that psychological health is all about not having psychological disorders. We learned many years ago in medicine and in psychology that the goal is not to get rid of the negative but rather to optimize the positive and thereby prevent the negative. We now know that if you exercise regularly, eat a balanced diet, and get enough sleep you'll be quite healthy and will likely go a long way to preventing health problems like heart disease, diabetes, and even cancer. Similarly, we now know that if you internalize and practice the essence of positive psychology that you'll be psychologically healthy and will be more likely to avoid getting psychological disorders related to depression and anxiety.

So, why is product design so different? I'd suggest that it isn't, that it is just now coming of age and starting to become enlightened. Like a small group of others, I was into running and super health at a time when the medical professional didn't have a clue about it and was only focused on illness prevention. Similarly, my early work in psychology focused on how well-adjusted people dealt with their world and how this compared with those who suffered from psychological illnesses. My early work on design looked for ways of optimizing for delight and not just eliminating user problems. Of course, I wasn't alone initially. There was a small group of people agitating for change in each of these areas. I don't believe it was necessarily our efforts but rather a paradigm shift or change in zeitgeist that led to the change in focus.

In each of these paradigm shifts, it necessitated the core disciplines to take an entirely different perspective. Medical doctors having graduated from a pre-med science curriculum were predisposed to solving problems. Clinical Psychologists similarly within Psychology programs. Modern product development is often highly technical and that is the purview of engineers. What did engineers learn in school? How to solve problems. It took Sports Medicine and Positive Psychology practitioners to drive the change in medicine and psychology, respectively. I'd like to suggest that it is the design disciplines of industrial design, visual design, and interaction design that are leading the transformation of product design from the exclusive focus on problem solving to also designing for user delight.

As usual, I'd greatly appreciate any thoughts you may have on this by using the comment facility of this blog. Thanks.

Saturday
Feb202010

The Web is Becoming Less World Wide

Remember when newscasters would say things like the "World Wide Web" and the "Information Super Highway"? In that time period, people also used to spell out addresses starting with "h, t, t, p, colon, slash, slash, double u, double u, double u, dot". Most people don't use these terms anymore nor the "http://www" to start a site address. We refer to "the web" instead, having dropped the "world-wide" part. Is this just semantics, a desire for parsimony, or an advancement in browsers which no longer need the "www" explicitly specified? Of course, it's all of those things but it's also more in my view.

When the internet started and after that, the web, it was truly world-wide and it had the promise of transcending national boundaries. I consider myself to be a citizen of the world and don't find much use for borders. In fact, borders and fights over them have pervaded human history. The web had the promise of making borders irrelevant in important ways. Despite its early promise, I'm finding that the web is getting less world-wide every day.

Much has been made of the controversy over censorship of the web in China but restricting access to specific web content goes much deeper albeit for commercial rather than political or cultural reasons everywhere else in the world. I'm writing this while the 2010 Winter Olympic Games are going on and am able to view the games streaming in my browser from a Canadian site but others elsewhere in the world aren't able to access it. My friends and colleagues in the US have been able to watch television on hulu.com whereas nobody else in the world can. My friends and colleagues in the UK have been able to watch amazing content via the BBC iPlayer but again nobody else in the world can.

The lack of worldwide access isn't restricted to video content, it is also pervasive for other online content like books and apps. Audio books offered on audible.com aren't available universally and free offers are usually restricted to the US. Amazon similarly has a different collection by country and also offers other products in the US than it does elsewhere. Apple's iTune store creates the most frustration for me lately because it is the most US-centric, especially regarding apps. At least half of the time I hear or read about a new app coming out only to find that it isn't available outside of the US. It doesn't help that the majority of the tech media and pundits are US based and have a worldwide reach but don't typically acknowledge that fact and only talk about what is available "in this country" which means "the United States".

I'm sure you're thinking that there are ways around these electronic national borders involving the use of proxy servers but that just reinforces my point that we have to pretend we live in another country in order to have access to their content. We have to pretend to have gone to that country in order to access content on their worldwide web.

So, what's the underlying problem here? When the web initially became popular most websites were little more than online brochures about a company. Most companies had very little problem sharing their brochures electronically. In fact, it made things much less expensive not having to create as many glossy brochures. The next phase of the web involved doing actual commerce via sites. Many of the products sold online during this period were physical things such as computers and as long as you could figure out how to deliver them, things still weren't all that different. The real change came when everything went digital and almost overnight companies that sold music, books, movies, newspapers, applications and the like had to adapt not only to the challenge of copies of their material being made available for free but also the challenge that most of their business was governed by agreements that are country based. It used to be the case during the second phase that websites would have to be clever in how they showed the cost of products in different currencies. The third phase that we're in now has given up on that and simply created separate websites per country. Amazon has an entirely separate website per country and so does the iTunes store. Have a look some time to see how different the iTunes store is for various countries. I sometimes check these sites for comments that have been made about one or the other of my podcasts. In order to see them, I have to go to each country's iTunes store and, interestingly, a number of countries don't actually offer any podcasts and other countries don't provide access to any apps. If you live in your own country's version of iTunes you'd never be aware of that fact.

So where is all this going? Without any attention given this, I think we're going to see an ever increasing balkanization of the web. With the increasing use of geo-location, we could even see more filtering of content in search results and even social media serving personal and commercial interests. However, this will further reduce the worldwide nature of the web.

So what's so wrong with not being worldwide? Well, that's what we were before we had these technologies and I happen to think that the world would be a better place if the web were more worldwide. I think tensions between the peoples of different nations are lessened if they are better connected with one another. I think the sharing of news, media, and culture fosters the sense of a global village. If we all feel more like citizens of the world, we're more likely to collectively care about it and prevent its destruction. If you think that sentiment expressed in the previous sentences in the paragraph is too soft and idealistic, then let me make the point too that ensuring that the web stays worldwide will mean vastly larger markets for the companies on it. We need to fix the antiquated contracts, distribution rights, and laws so that companies will be able to derive the huge benefits of a worldwide market.

Part of the reason why I wanted to write this post is that I'm not sure how many people are aware of these changes happening to the web. If you live in a country like the US, you'll have heard of filtering and lack of access in countries like China and Iran regarding political issues but you likely haven't heard of the filtering and lack of access right across the globe for largely commercial purposes.

Sorry for the length of this post. I hadn't intended to write this much. I'd like to now turn it over to you to ask you to start the conversation on this by contributing your thoughts via comments to this post.

Saturday
Jan302010

Specialization of Sites


Almost a year ago I decided to integrate my podcast sites into this single blog site. The thinking was that I would eliminate the other sites over time and have everything I do integrated into this site. I would provide an overview of the podcast episode and a widget for playing the podcast right on this site. I've been doing that but I didn't get rid on the other sites and ended up simply doing more work and perhaps not providing much value to you the readers/listeners of my stuff. I also observed the communities that interact with the two podcasts and on this site and determined that they are to some degree quite different. While the UXDesignCast podcast has listeners who are in the user experience design set of disciplines or planning to be, the Life Habits podcast has an amazingly diverse audience of listeners only a small portion of which overlap with the audience of the UXDesignCast one. Although I'm the common denominator, the two different audiences shouldn't necessarily hang out at the same place nor would they want to. It's like throwing a party and inviting all of your friends even though one subgroup of friends has very little in common with those in the other subgroup. I think we need to start to think about social sites like this not only with regard to the information they provide and the users consuming that information but also the community or communities who provide input and share their own information as well.

I'm now planning to back to reserving this blog for true blogging and keeping the podcast show notes sites for the specific communities who listen to those shows. So, the Life Habits podcast can be found at lifehabits.net as well as on iTunes and the Zune Marketplace. The UXDesignCast podcast can be found at uxdesigncast.com as well as on iTunes and the Zune Marketplace as well. In addition, we now also include the UXDesignCast podcast episodes on the ibm.com/design site as well in the resources section. In the end it may well be less work for me and simpler and more enjoyable for you. I also still have the UXDesignCast and Life Habits podcast latest episodes available on this site in the right column.

As always, I'd greatly appreciate any thoughts you may have on this.